GENERAL FAQ

Payment & Shipping

Q. What forms of payment do you accept?

A.  We accept all major credit cards (Visa, MasterCard, etc) and PayPal transactions.  All credit card payments are subject to verification for fraud prevention.

 

Q. What courier do you ship with?

A.  We ship with the United States Postal Service.

 

Q. Where do you ship?

A.  We ship world-wide.  Orders paid through PayPal will be shipped to the confirmed address only.   We do not ship to P.O. Boxes, APO, or FPO addresses.​

 

Q. How much does shipping cost?

A.  Shipping to anywhere in the Unites Sates is FREE!  ​International shipping is a flat $15 USD. 

 

Please be aware that the Customs department for your country may apply fees when delivering your package.  Please take this into consideration when making your purchase.  We take no responsibility and will not pre-pay or reimburse you for any duties, taxes, and/or processing fees associated with you receiving your package.

 

Q. How long does it take to receive my pedal?

A.  We typically process all orders within 3 business days of purchase.  For shipments in the contiguous 48 states, you can expect to receive your pedal 2-4 days after it is processed.  International shipping times are variable and  reliant upon Customs. 

 

If you require a rush shipment on your purchase, please contact us and we'll be happy to rush the shipping process for a small fee.

Q. If my package is stolen, will you reimburse me?

A.  Buy Vintage Pedals is not responsible for lost or stolen packages.  

 

 

Returns, Selling & Trading

 

Q. What if I change my mind after I purchase a pedal?

A.  All sales are final and cannot be returned unless there is an issue with the function of the pedal.  All purchases include a 30 day warranty to cover any issues that may arise during shipping.


If you decide that you would still like to return your purchased pedal, please email us and we will work with you to offer you store credit.  All shipping charges will be paid by the customer when processing store credit returns.

Q. Can I sell my pedal to you?

​A.  Use the Contact page to submit all selling inquiries.  If we reach a selling agreement, you ship the discussed item(s) to Buy Vintage Pedals with the courier of your choice. You are responsible for paying any shipping charges.  Payment will be sent via PayPal after the item is inspected and tested and is found to be as you described.  If the presented item(s) by you drastically differs from your previously posted description in the agreement, we reserve the right to break this selling agreement and refuse payment. 

 

Your item(s) will be returned after you cover all the shipping expenses.

​EXAMPLE: Your effects pedal was posted to be in perfect working condition, but there is no indication of the effect working properly OR your effects pedal was posted as broken, but there is just an empty casing with no chips/wiring (schematics) inside, etc.



Q. Do you trade pedals?

A.  Use the Contact page to submit all trade inquiries.  If a trading agreement is reached, you are the first to ship the discussed item(s). Your item(s) will be shipped after the package from you is received. Item(s) we trade are covered by our 48-hour return policy. If the presented item(s) by you drastically differs from your previously posted description, we reserve the right to break this trading agreement and cancel our payment.

 

Your item(s) will be returned after you cover all the shipping expenses.

​EXAMPLE: Your effects pedal was posted to be in perfect working condition, but there is no indication of the effect working properly OR your effects pedal was posted as broken, but there is just an empty casing with no chips/wiring (schematics) inside, etc.

 

Q. What if I receive my purchased pedal and it does not work correctly?

A.  All purchases include a 30 day warranty.  In the event that the pedal does not work on arrival, please email us to let us know.  If both parties conclude that the pedal is not functioning correctly, we will have you ship the pedal back to us and we will ship you a replacement if one is available.  If a replacement is not available, we will either reimburse the full amount or grant store credit - whichever the customer chooses.

 

Disclaimer
 

Q. Why isn't every vintage pedal in perfect shape?

A.  The majority of our products are vintage and used. Some of them can have wear and might have gone through minor modifications by previous owners.

 

Even though all our products are thoroughly tested and not displayed without preventive care (such as cleaning "scratchy" pots, replacing damaged battery connectors, etc), they are sold "as is" due to their age. We believe in selling pedals that work properly while maintaining as much of the original parts as possible.  We attempt to list any important notes about the pedals such as missing or replaced knobs, screws, etc, however, it is the customer's responsibility to contact Buy Vintage Pedals with any questions before purchasing.

 

EXAMPLE:​ The original knobs of the effects pedal were replaced or the original battery cover of the effects pedal was replaced by a non-original battery cover, etc.

 

Q. I have an issue with my pedal after I received it; what do I do now?

A.  The pedals that we rent and sell are vintage; they are bound to have occasional issues.  If you receive the pedal and it does not work correctly, please contact us and we will have the pedal fixed immediately at no cost.  Occasionally there are things that we don't notice or discover about pedals.  We never try to hide any information about pedals, but we are bound to miss something.  If you have an issue, please contact us and we will work with you to resolve the issue to the best of our ability.  If you receive the pedal and modify it or attempt to fix it before contacting us, the pedal cannot be returned and the sale is final.

 

 

Renting
 

Q. Can I rent your pedals?

A.  Yes!  Please check out the BVP Club.

  
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